BPEM billing exception agent: demo
2:43Ranks the billing exception worklist, explains the likely cause of each case and proposes a fix for a specialist to approve.
Demo with sample data.
About this agentAI agents for SAP for Utilities
AI agents for BPEM, dunning and meter-read worklists
Each agent takes one high-volume utility process and recommends the next step. People approve every change, and customer data stays in your own SAP environment.
- 01Prioritizes the workThe worklist, ranked so the most important items come first
- 02Explains each recommendationThe likely cause and the suggested next step
- 03Waits for your approvalA person on your team decides
- 04Logs every decisionWho decided what, and when
Demos
Watch two agents work a worklist
Credit and collections decision support: demo
1:33AI-assisted decision support for collections teams. Rules drive the recommendation; a named approver signs off. Read-only, with nothing written back to SAP; pilots run in shadow mode.
Demo with sample data.
About this agentAgent portfolio
Pick an area, or a status
- AvailableWorking agent with a demo on mock data, ready for a shadow pilot
- Available to buildDesigned from our use cases and accelerators, built on the same pattern as our available agents
- RoadmapPlanned. We'll scope it with you
Showing 14 of 14 agents.
IS-U / S/4HANA Utilities
AvailableBPEM Billing Exception Agent
Works the BPEM clarification-case worklist: ranks it, finds the root cause and proposes a fix your billing specialists approve.
View agentIS-U / S/4HANA Utilities
AvailableCredit & Collections Agent
Risk-scores FI-CA accounts in dunning and recommends the next best action, with customer protections that block automated disconnection.
View agentAI & Data
AvailableSAP Consultant Copilot
Answers SAP for Utilities questions with citations, and drafts tickets, specifications and test cases for consultants.
View agentIS-U / S/4HANA Utilities
Available to buildMeter Read & Estimation Exception Agent
Triages implausible reads and validation failures, and recommends whether to accept, re-read or estimate before billing.
View agentIS-U / S/4HANA Utilities
Available to buildUnbilled & Billing Lag Agent
Finds installations that aren't billing, or are billing late, and tells your billing team why and what to fix first.
View agentIS-U / S/4HANA Utilities
Available to buildPrepay Low-Balance Agent
Watches prepay balances, drafts low-balance outreach that respects consent, and flags customers who need help before credit runs out.
View agentCustomer Service
Available to buildHigh-Bill Conversation Assistant
Gives the contact-center agent a plain-language reason for a high bill, from billing, usage and read data, inside Service Cloud V2.
View agentCustomer Service
Available to buildMove-In / Move-Out Agent
Guides a move-in or move-out from request to SAP, checking for duplicates, open balances and final reads along the way.
View agentCustomer Service
Available to buildPayment Plan Advisor
Suggests a payment arrangement that fits the customer and your policy, during the call, and sets it up in FI-CA once the agent agrees.
View agentCustomer Service
RoadmapOutage Communication Agent
Makes every customer contact outage-aware and drafts updates in the channels customers chose.
View agentBRIM
RoadmapConvergent Invoicing Reconciliation Agent
Reconciles billable items through Convergent Invoicing to FI-CA and explains each break.
View agentBRIM
RoadmapBRIM Usage Rating Exception Agent
Spots usage that failed rating or rated unexpectedly in Convergent Charging and suggests the fix.
View agentAI & Data
Available to buildRevenue Protection Agent
Ranks likely theft, tampering and metering losses from AMI and network data, and prepares the case for inspection.
View agentAI & Data
RoadmapAsset Health Insight Agent
Answers questions about asset condition and risk in plain language, from the asset health and predictive maintenance models.
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People stay in charge
A recommendation, the evidence, and an approve button
Your environment. Agents run in your own SAP environment. Customer data stays there.
Read-only first. Pilots start in shadow mode: the agent recommends, nothing changes in SAP.
Human approval. Every action needs a named approver on your team before it happens.
Audit log. Every recommendation and decision is logged: who, what and when.
Bring us the worklist that takes your team the most time
We'll show you, on mock data, how an agent would rank and explain it.