IS-U / S/4HANA Utilities · Credit & collections
AvailableCredit & Collections Agent
Risk-scores FI-CA accounts in dunning and recommends the next best action, with customer protections that block automated disconnection.
Working agent with a demo on mock data, ready for a shadow pilot.
The problem
Why it matters
Dunning treats very different accounts the same way. Collectors spend time on accounts that would pay anyway, while protected and vulnerable customers need careful, rule-bound handling.
Collectors work the accounts where a call changes the outcome. Protected customers stay out of automated disconnection.
What it does
- Assesses accounts in collections by risk
- Suggests the next step for each account
- Drafts customer message suggestions for a named approver to review
People stay in charge. The agent recommends and a person on your team decides. Pilots start read-only, and every decision is logged.
How a pilot runs
A read-only pilot, on your data
01 · 2–3 weeks
Assessment
Review the backlog or dunning aging, pick the top categories and set baseline KPIs. Fixed fee.
02 · 6–8 weeks
Shadow pilot
Read-only in your BTP tenant. The agent's recommendations are compared with your specialists' decisions. Fixed fee.
03 · 4–6 weeks
Supervised pilot
Named approvers decide every action. The agent stays read-only recommendation support, with training for your team.
04 · Ongoing
Managed service
Tuning, new categories and regulatory updates, on a retainer.
Phase durations and the pricing model are planning assumptions. You need SAP BTP, SAP AI Core and Joule entitlements, which SAP licenses separately. Demos use mock data.
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Meter Read & Estimation Exception Agent
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See the Credit & Collections Agent on mock data
We'll demo it and map it to your SAP release. Technical detail is available on request.