Accelerators for SAP for Utilities

Pay-as-you-go service on S/4HANA Utilities or ECC IS-U, using smart-meter data instead of special prepayment meters.

• Pay-as-you-go service using the smart meters you already have
• Top-ups through the channels customers already use
• Customer protections built in before any service action

Why it matters: Offer pay-as-you-go service without special meters, and lower receivables risk.

One place to capture and honor each customer's communication preferences and consent.

• One record of each customer's communication choices
• Consent tracked with a full history
• Checked before any message goes out

Why it matters: Customers hear about what they chose, in the channels they chose, and consent is easy to prove.

A unified, role-aware customer view for contact-center agents, self-service channels and back-office teams.

• One customer view for the contact center, self-service and back office
• Important flags visible on every interaction
• Optional AI assist, with a person in the loop

Why it matters: Agents resolve calls faster, and every channel shows the same picture of the customer.

A catalog for rate plans, tariffs and customer programs, with enrollment built in.

• One catalog for rate plans, tariffs and programs
• Eligibility and enrollment built in
• Shared with the customer view

Why it matters: Launch rate plans and customer programs faster, with enrollment built in.

A CSR-facing view for SAP IS-U / S/4HANA Utilities: this bill vs the prior bill and the same period last year, with the difference explained in plain words.

• Current, prior and year-ago bills side by side
• Plain-language drivers: usage, billing days, weather, rates, reads and adjustments
• Same explanation for the contact center and self-service

Why it matters: Shorter high-bill calls, consistent explanations across agents, and the same view available in self-service.