IS-U / S/4HANA Utilities · Meter-to-cash
AvailableBPEM Billing Exception Agent
Works the BPEM clarification-case worklist: ranks it, finds the root cause and proposes a fix your billing specialists approve.
Working agent with a demo on mock data, ready for a shadow pilot.
The problem
Why it matters
Outsorted bills and implausible meter reads create clarification cases faster than billing teams can clear them. Each one means opening documents, reads and rate data by hand while bills wait and the backlog ages.
Specialists spend their time deciding cases. The research behind each case is already done, and bills go out sooner.
What it does
- Prioritizes the billing exception worklist
- Explains the likely cause of each exception
- Recommends a resolution for a specialist to approve
People stay in charge. The agent recommends and a person on your team decides. Pilots start read-only, and every decision is logged.
How a pilot runs
A read-only pilot, on your data
01 · 2–3 weeks
Assessment
Review the backlog or dunning aging, pick the top categories and set baseline KPIs. Fixed fee.
02 · 6–8 weeks
Shadow pilot
Read-only in your BTP tenant. The agent's recommendations are compared with your specialists' decisions. Fixed fee.
03 · 4–6 weeks
Supervised pilot
Named approvers decide every action. The agent stays read-only recommendation support, with training for your team.
04 · Ongoing
Managed service
Tuning, new categories and regulatory updates, on a retainer.
Phase durations and the pricing model are planning assumptions. You need SAP BTP, SAP AI Core and Joule entitlements, which SAP licenses separately. Demos use mock data.
Other agents
All agents- Available
Credit & Collections Agent
Risk-scores FI-CA accounts in dunning and recommends the next best action, with customer protections that block automated disconnection.
- Available
SAP Consultant Copilot
Answers SAP for Utilities questions with citations, and drafts tickets, specifications and test cases for consultants.
- Available to build
Meter Read & Estimation Exception Agent
Triages implausible reads and validation failures, and recommends whether to accept, re-read or estimate before billing.
See the BPEM Billing Exception Agent on mock data
We'll demo it and map it to your SAP release. Technical detail is available on request.