Customer Service · Contact center
Available to buildPayment Plan Advisor
Suggests a payment arrangement that fits the customer and your policy, during the call, and sets it up in FI-CA once the agent agrees.
Designed from our use cases and accelerators, built on the same pattern as our available agents.
The problem
Why it matters
Agents set payment arrangements by feel. Plans that don't fit the customer break, and state rules on offers are easy to miss.
Payment plans that customers can keep, within your policy.
What it does
- Suggests a payment arrangement during the call
- Checks it against your policy
- Sets it up once the agent and customer agree
People stay in charge. The agent recommends and a person on your team decides. Pilots start read-only, and every decision is logged.
How we'd start
Start small, in shadow mode
This agent isn't built yet. We would start with a short assessment and a read-only shadow pilot, so your specialists can compare its recommendations with their own decisions before anything goes live.
Other agents
All agents- Available
BPEM Billing Exception Agent
Works the BPEM clarification-case worklist: ranks it, finds the root cause and proposes a fix your billing specialists approve.
- Available
Credit & Collections Agent
Risk-scores FI-CA accounts in dunning and recommends the next best action, with customer protections that block automated disconnection.
- Available
SAP Consultant Copilot
Answers SAP for Utilities questions with citations, and drafts tickets, specifications and test cases for consultants.
See the Payment Plan Advisor on mock data
We'll walk you through the design and what a shadow pilot would take. Technical detail is available on request.