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Practical notes on SAP for Utilities
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18 items
ArticleIS-U
SAP IS-U to S/4HANA Utilities: choosing between conversion, greenfield and selective transition
How to choose a path from ECC-based SAP IS-U to S/4HANA Utilities: what a system conversion keeps, what a greenfield rebuilds, and what to check in your own system first.
S/4HANAMigrationIS-U
Read the articleArticleIS-U
SAP FI-CA for utilities: what every billing change touches in contract accounting
Where SAP IS-U and S/4HANA Utilities billing meets FI-CA: payments, clearing, dunning, installment plans, deposits and the general ledger, and what to test when billing changes.
FI-CABillingIS-U
Read the articleArticleIS-U
Meter-to-cash on SAP IS-U and S/4HANA Utilities: the handoffs that cause most of the work
A plain walk through the meter-to-cash process on SAP IS-U and S/4HANA Utilities, from device installation to collections, and the handoffs where exceptions start.
Meter-to-cashIS-UBilling
Read the articleArticleIS-U
Clearing BPEM backlogs: where AI helps and where it shouldn't
A practical way to use machine learning and AI agents on SAP IS-U and S/4HANA Utilities BPEM backlogs: prevent, close, resolve, with people approving the risky steps.
BPEMAI agentsIS-UBilling
Read the articleArticleCustomer service
SAP Service Cloud V2 with S/4HANA Utilities: integration questions to ask early
Ten integration questions to settle early when connecting SAP Service Cloud Version 2 to SAP S/4HANA Utilities through SAP Integration Suite.
Service Cloud V2IntegrationS/4HANA
Read the articlePoint of viewBRIM
3 common SAP BRIM implementation pitfalls for utilities
Three problems we see on utility BRIM programs: SOM designed to copy legacy billing, Convergent Invoicing scope that keeps growing, and FI-CA integration that is underestimated. Includes two rules of thumb: four or fewer CI sources at go-live, and an extra 25% for FI-CA.
Read on LinkedInPoint of viewCustomer service
AI in SAP Service Cloud Version 2 and the utility call center
Where AI fits in a utility call center running SAP Service Cloud Version 2.
Read on LinkedInPoint of viewCustomer service
From strategy to go-live: lessons from an SAP Service Cloud Version 2 utilities transformation
Lessons from taking a utility's SAP Service Cloud Version 2 program from strategy to go-live.
Read on LinkedInPoint of viewIS-U
Ziksatech capability statement
A one-page summary of what we do: senior SAP and applied AI delivery for utilities, starting with SAP IS-U production support.
Read on LinkedInCase studyCustomer service
Tier 1 West Coast utility: SAP C4C, Sales and Service Cloud V2, Emarsys
Our founder's advisory role on an end-to-end SAP customer experience project: SAP C4C, Sales Cloud V2, Service Cloud V2 and Emarsys, working closely with SAP and the system integrator.
Read the case studyCase studyBRIM
Northeast toll agency: SAP BRIM (CC, CI and CM)
Architecture and hands-on delivery on an ongoing SAP BRIM implementation: Convergent Charging, Convergent Invoicing and SAP Convergent Mediation, alongside the agency's internal team.
Read the case studyCase studySuccessFactors
California county government: SAP SuccessFactors
End-to-end SAP SuccessFactors implementation and ongoing application support, through a delivery partner.
Read the case studyCase studyIS-U
Northeast utility: SAP IS-U, Customer Management and FSM
End-to-end SAP IS-U implementation for a gas utility, then ongoing support, upgrades and merger-related changes, through a delivery partner.
Read the case studyAccelerator briefIS-U
Prepay Solution Accelerator
Pay-as-you-go service on S/4HANA Utilities or ECC IS-U, using smart-meter data instead of special prepayment meters.
See the acceleratorAccelerator briefCustomer service
Customer 360 Accelerator
A unified, role-aware customer view for contact-center agents, self-service channels and back-office teams.
See the acceleratorAccelerator briefCustomer service
Preference Center Accelerator
One place to capture and honor each customer's communication preferences and consent.
See the acceleratorAccelerator briefBRIM
Products & Programs Accelerator
A catalog for rate plans, tariffs and customer programs, with enrollment built in.
See the acceleratorAccelerator briefAI & Data
Utilities BI Accelerator
A shared data model, KPIs and dashboards for billing, smart meter, reliability and asset data.
See the accelerator