AI & Data · SAP delivery knowledge
AvailableSAP Consultant Copilot
Answers SAP for Utilities questions with citations, and drafts tickets, specifications and test cases for consultants.
Working agent with a demo on mock data, ready for a shadow pilot.
The problem
Why it matters
Answers about Service Cloud V2, IS-U, FI-CA, BPEM and BRIM are spread across specifications, configuration guides and SAP Help. Consultants lose time finding them, and answers without a source are hard to trust.
Consultants get sourced answers faster and spend less time on routine documents.
What it does
- Answers SAP for Utilities questions with sources
- Drafts routine delivery documents such as tickets and test cases
- Says when it doesn't know instead of guessing
People stay in charge. The agent recommends and a person on your team decides. Pilots start read-only, and every decision is logged.
How we'd start
Start small, in shadow mode
This agent isn't built yet. We would start with a short assessment and a read-only shadow pilot, so your specialists can compare its recommendations with their own decisions before anything goes live.
Other agents
All agents- Available
BPEM Billing Exception Agent
Works the BPEM clarification-case worklist: ranks it, finds the root cause and proposes a fix your billing specialists approve.
- Available
Credit & Collections Agent
Risk-scores FI-CA accounts in dunning and recommends the next best action, with customer protections that block automated disconnection.
- Available to build
Revenue Protection Agent
Ranks likely theft, tampering and metering losses from AMI and network data, and prepares the case for inspection.
See the SAP Consultant Copilot on mock data
We'll demo it and map it to your SAP release. Technical detail is available on request.