Project experience · SAP C4C, Sales and Service Cloud V2, Emarsys
Tier 1 West Coast utility
Utilities · Client confidential
Engagement
Our founder served in an advisory role throughout an end-to-end SAP customer experience project for a Tier 1 West Coast gas utility, covering sales, service and customer engagement. The founder worked closely with SAP and the system integrator's delivery team and gave advisory input across the project lifecycle, as part of the wider implementation effort.
Scope
Advisory input across:
- SAP Cloud for Customer (C4C)
- SAP Sales Cloud Version 2
- SAP Service Cloud Version 2
- SAP Emarsys
Outcome
CompletedThe end-to-end implementation was completed successfully. Our founder's contribution was advisory, working alongside SAP and the system integrator, who delivered the implementation.
This project experience reflects our founder's contributions within an indirect delivery arrangement. The utility was not a direct Ziksatech client.
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